We have introduced a proactive defense suite designed to intercept disputes before they ever become "official" chargebacks. This new feature allows you to resolve customer refund requests during the critical pre-dispute window, preventing damage to your payment gateway health.

What’s New:

• Integrated Alert Networks: Direct connectivity with Ethoca, CDRN, and RDR to notify you the moment a dispute is initiated.

• Pre-emptive Resolution: New tools to intervene and issue refunds manually or automatically before a chargeback is finalized.

• Customizable Automation: Define specific rules based on order value or product type to trigger auto-refunds and protect your account 24/7.

You can now configure these settings under Tools → Chargeback Protection.

Find out more about setting up this option at: https://support.paykickstart.com/en/help/articles/5798267-chargeback-protection-handle-disputes-proactively